Privacy policy

At Lumi & Loop, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, purchase our products, or interact with us.





1. Information We Collect



We may collect the following information when you use our website or make a purchase:


  • Personal details: name, email address, phone number, billing and shipping address.
  • Payment details: processed securely through our third-party payment providers (we do not store your full payment information).
  • Order history: products purchased, order details, preferences.
  • Website usage data: cookies, IP address, device type, browser, and browsing activity.






2. How We Use Your Information



We use your information to:


  • Process and deliver your orders.
  • Communicate with you about your purchase, support requests, or promotions.
  • Improve our products, services, and website experience.
  • Comply with legal and tax obligations.






3. Sharing Your Information



We do not sell or rent your personal information.

We may share your information only with:


  • Service providers (e.g., payment processors, shipping companies, website hosting).
  • Legal authorities if required by law.






4. Cookies



Our website uses cookies and similar technologies to provide a better browsing experience, analyse site traffic, and remember your preferences. You can disable cookies in your browser settings, but some features may not work as intended.





5. Security



We take reasonable steps to protect your information from loss, misuse, or unauthorised access. However, no method of transmission or storage online is 100% secure.





6. Children’s Privacy



Lumi & Loop products are designed for young children, but our website is directed to parents and caregivers. We do not knowingly collect personal information directly from children under 13.





7. Your Rights



Depending on your location, you may have rights to access, update, or delete your personal information. To exercise these rights, please contact us.





8. Contact Us



If you have any questions about this Privacy Policy, please contact us at:


Lumi & Loop

Email: lumiandloop@outlook.com